RMA Form

To process a return quickly, we kindly ask you to stick to the following procedure:


Step 1: Check if the device is definitively faulty

> Before return, please check, if there is definitely a device defect. If you have any doubt, please call our support number: +1 (678) 880-6910 or email us at support@vipausa.com



Step 2: Fill out the RMA form below and return the faulty device

> Complete the RMA form making sure to include all relevant information and details

> Use the button to submit your completed form

> After submission, you will be able to download a pdf version of your completed form

> Print the completed form to include in your shipment

> Please send the faulty device in its original packaging to the VIPA USA team (see return address below)

Please Note: To ensure safe delivery of your products, please take special care when packing them for shipment.


Send your returns to:


980 Birmingham Rd #721

Alpharetta, GA 30004

United States


Do you have any questions?

If you have any questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.

Phone: +1 (678) 880-6910

Email: support@vipausa.com