The VIPA Quality Guarantee
There is actually no need to talk about VIPA quality, it is to be expected.
However, we want to say a few words about the quality of VIPA.
Our ultimate goal is to develop and produce all VIPA products to the highest quality by applying modern methods of quality assurance.
Our Maxime:
We are not perfect in all we do – however, because we know we are constantly working to improve the status quo and to learn from mistakes
We systematically determine the global customer requirements, applying the zero-defect-strategy and continuously working on the improvement of the processes and methods. This sense of responsibility and the know-how of each co-worker are of crucial importance.
The worldwide uniformly high standard of all our products and services are guaranteed by our internal Q7 quality management. All locations of VIPA are certified according to ISO 9001.
Genuine VIPA Products
Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from VIPA. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.
There are growing numbers of counterfeit products in the marketplace. VIPA has become aware of sales of counterfeits of most types of VIPA PLCs, IOs, HMIs and accessories by unauthorized sellers on popular auction and other e-commerce websites.
In some cases, sellers located in China claim to be selling genuine "OEM" controls system parts, but these products are fake. Typically, these products are sold at lower prices than those offered by VIPA and its authorized partners, but the prices are often not low enough to cause buyers to suspect that the products are counterfeit. The counterfeit products do not meet the high standards of performance found in genuine VIPA products.
The counterfeit products and their packaging are extremely close in appearance to genuine VIPA products, but they do not meet the high standards of performance found in genuine VIPA products. Counterfeiters go to great lengths to make their products look like genuine products. They include warranty registration cards in the packaging, and apply serial numbers to the products that copy genuine VIPA serial numbers to make them look authentic. They have even copied the hologram sticker that VIPA applies to its products to assist us in identifying fake products. It is extremely difficult to distinguish fake products from the real ones. If you believe that you may have purchased counterfeit VIPA products, we encourage you to contact info@vipausa.com so that we may be able to assist you in determining whether the product is counterfeit.
Four Ways to Protect Yourself from Fraud
- Buy direct from VIPA, either online, by email with a purchase order or from a VIPA Authorized Partner. VIPAUSA.com is the official VIPA ControlsAmerica website for customers of the United States and its territories. The window's URL (in the address bar) should begin with "vipausa.com" to be valid.
- Look for the official VIPA Authorized Partner featured on website. Authorized Partners
- Contact us to inquire whether a dealer is authorized. If you reside in the US or its territories, call +1-678-880-6910, or email us at info@vipausa.com.
- If you would like to report a suspected counterfeit VIPA product, please send an email to info@vipausa.com. VIPA appreciates your assistance in preventing the distribution of counterfeit products.
VIPA Performance Guarantee
Try your VIPA product risk free. We're so confident that you'll be confident, so we provide a complimentary 3-Year Warranty to make sure it's right for your business. If, for any reason, you're not satisfied with your purchase from VIPA, contact us and we will be glad to assist you. That's the VIPA performance guarantee.