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Terms & Conditions

Terms and Conditions of Sale of VIPA USA, INC., (d/b/a VIPA Controls America) (“Seller”)

1. Acceptance

No acceptance of purchase order can be made by the Seller except by the issuance of its Order Acknowledgement. Pursuant to UCC 2- 207(2) (a) acceptance by Seller of Buyer’s order is expressly made conditional on assent to these Terms and Conditions, either by written Acknowledgement or by buyer that recognized the existence of a contract with respect to the goods described on the Seller’s Order Acknowledgement. These Terms and Conditions also serve as notice of Seller’s objection to and rejection of any terms and conditions of purchase or sale included in Buyer’s purchase order or other writing that are different from or additional to these Terms and Conditions. Any terms and conditions that are contained in Buyer’s purchase order or other writing that represents Buyer’s offer are not part of the agreement and do not apply.

2. Minimum Order

A minimum order value does not exist.

3. Special Orders

Orders for product that are deemed as non-cancelable or non-returnable by the manufacturer shall be invoiced at the 100% of the order value at the time of order entry. Actual cancellation changes will be determined by the manufacturer based on the costs incurred in labor and materials in fulfillment of the order.

4. Payments

Net cash thirty (30) days from the date of the invoice. Cash discounts are not offered unless negotiated upfront as part of the manufacturer’s payment terms. If complete payment is not made when due, the unpaid balance will be subject to a finance change of two (2%) of the unpaid balance per month. The amount of all finance charges will be added to the balance owed to the Seller. If the Buyer fails to pay the invoice when due, or if the financial conditions or credit of Buyer becomes unsatisfactory to Seller, Seller, at its option and without affecting any other lawful remedy, may change the terms of payment or suspend work and further deliveries, or both, until Buyer provides security or other assurances of performance as demanded by the Seller.

5. Credit Card Orders

Orders placed by Credit Card will not be subject to a credit card processing fee.

6. Product Return

Products, not including software products, may be returned for credit within thirty (30) days of shipment as long as the product has not been used and the original packaging is intact and has not been altered. A restocking fee of 10% will be deducted from the credit amount depending on the product involved. Returns that do not meet these criteria will not be accepted. Buyer is responsible for all shipping fees associated with the return.

All Returns Must Be Authorized and an RMA Issued.

RMA’s may be requested from our Returns Department via e-mail addressed to support@vipausa.com or through our Customer Support Team @ (678) 880-6910.  Products that are returned without an appropriate RMA number will not be accepted and returned to the sender at sender’s expense.

Software downloads/products may not be returned.

7. Warranty

The Seller will honor the 2-year product warranty as offered by the product manufacturer from the date of shipment and logistically handle the replacement or repair. VIPA USA, Inc. is not the manufacturer of the products that it sells and makes no expressed or implied warranties whatsoever and disclaims any thereof, and all products are sold “As Is, Where Is.”  We will, however, assist the buyer in the warranty claim process. 

8. Liability

The Seller shall not be held liable for use, and/or misuse or application of product or service sold.

9. Taxes

Unless otherwise stated, Seller’s prices do not include any sales, use, excise, value-added, or other tax. Unless presented with the appropriate tax-exempt information, any applicable taxes will be added to the invoice amount.

10. Prices

Prices are Ex Works our warehouse, or in the case of a vendor direct, Ex Works factory; without insurance, packaging and freight. Freight is prepaid and added to the invoice.

Prices quoted are subject to change without prior notice.

11. Changes

VIPA USA, Inc. reserves the right to change these Terms and Conditions of Sale at any time without prior notice.

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