Job Opening: Senior Support Engineer - Industrial Automation


Location: Alpharetta, GA
Employment Type: Full-Time
Industry: Industrial Automation & Network Diagnostics


Position Statement


Join a dynamic team at the forefront of industrial automation and network diagnostics. We are seeking an experienced Senior Support Engineer to provide advanced technical support and solutions for our clients utilizing VIPA PLCs, HMIs, and remote I/O systems. This role demands expertise in troubleshooting industrial networks, including PROFIBUS, PROFINET, and Ethernet/IP, using diagnostic tools from Indu-Sol GmbH.


Key Responsibilities

  • Technical Support: Provide expert-level support for VIPA PLCs, HMIs, and remote I/O systems, ensuring optimal performance and reliability.

  • Network Diagnostics: Utilize Indu-Sol diagnostic tools to troubleshoot and resolve issues in PROFIBUS, PROFINET, and Ethernet/IP networks.

  • Client Engagement: Collaborate with clients to understand their automation needs, offering tailored solutions and guidance.

  • Training & Documentation: Develop and deliver training sessions for clients and internal teams; create comprehensive documentation for troubleshooting and best practices.

  • Cross-Functional Collaboration: Work closely with sales and engineering teams to support pre- and post-sales activities, including system design and implementation.


Qualifications

  • Experience: Minimum of 5 years in industrial automation or controls engineering.

  • Technical Proficiency: In-depth knowledge of VIPA PLCs, HMIs, and remote I/O systems.

  • Network Expertise: Proven experience with PROFIBUS, PROFINET, and Ethernet/IP protocols; skilled in using Indu-Sol diagnostic tools.

  • Communication Skills: Excellent verbal and written communication abilities; capable of conveying complex technical information clearly.

  • Education: Bachelor's degree in Electrical Engineering, Electronics, Automation, or a related field preferred.

  • Languages: Fluency in English required; proficiency in Spanish is a plus.


About Us

VIPA USA is the North American branch of VIPA Controls Germany, now part of Yaskawa Europe. For over 30 years, VIPA has been a pioneer in automation technology, offering advanced and cost-effective PLC, I/O, HMI, and software solutions. Our commitment to innovation and quality has established us as a trusted partner in the automation industry.

It also represents Indu-Sol GmbH, a German leader in industrial network diagnostics. For nearly two decades, InduSol has provided advanced tools and services to system planners, installers, maintainers, and engineers, aiming to reduce downtime and enhance network reliability.

Together, we deliver comprehensive automation and network diagnostic solutions, empowering our clients to achieve operational excellence.


What We Offer

  • Competitive Compensation: Attractive salary and benefits package.

  • Professional Growth: Opportunities for continuous learning and career advancement.

  • Innovative Environment: Work with cutting-edge technologies in a collaborative setting.

  • Client Impact: Play a crucial role in enhancing the efficiency and reliability of our clients' operations.


Ready to make a significant impact in the world of industrial automation? Apply now to join our team of experts dedicated to delivering excellence in automation and network diagnostics.


Please submit your application to admin@indusolamerica.com.